In 2023, Paula Sultana’s diligent efforts and dedication to her work were recognized when she was appointed as the Facility Administrative Assistant, FAA, at Casal Nuovo, a home managed by HILA. This promotion came as a result of her exceptional performance as a receptionist since May 2021, showcasing her commitment and reliability, which did not go unnoticed by the management at HILA and Casal Nuovo.

Paula’s journey with HILA began after nearly six years of service at CareMalta. Her career at CareMalta Group started in 2015 at Casa San Paolo, where she worked as a kitchen assistant and later as an assistant cook. This initial role allowed her to develop a strong work ethic and a deep understanding of the inner workings of the facility’s kitchen operations. By the end of 2017, Paula transitioned to Villa Messina, where she embraced a completely new role as an Active Aging Coordinator. This position marked a significant shift from her previous kitchen duties and showcased her versatility and willingness to take on new challenges. In 2018, she returned to Casa San Paolo, this time as a cook, reaffirming her culinary skills and her commitment to the residents’ well-being.

In May 2021, Paula made a pivotal move to Casal Nuovo, marking the beginning of a new chapter in her career with HILA. This shift allowed her to explore a different aspect of the CareMalta Group, broadening her understanding and enriching her professional experience. At Casal Nuovo, Paula found a renewed sense of satisfaction in directly interacting with clients and service users. She became an integral part of their daily lives and routines, a role she found deeply rewarding despite its challenges.

One of the most significant challenges Paula faces in her current role is maintaining professional boundaries with clients. While she cherishes the bonds she forms with the service users, she understands the importance of not becoming emotionally attached. This balance is crucial for providing the best possible care and support to the clients, ensuring their needs are met without compromising professional boundaries.

For Paula, her role at Casal Nuovo is not just a job; it is a mission. She feels a profound sense of pride in being part of HILA, an organization that strives to break down societal stigmas surrounding mental health challenges and disabilities. Paula is aware of the misconceptions that often surround individuals facing these challenges, and she is determined to fight these negative perceptions through her work. She finds it disheartening that society sometimes views these individuals as failures, but this only fuels her passion to make a positive impact.

Paula encourages others to consider careers in this field, highlighting the deep fulfillment that comes from making a difference in the lives of others.